Tuesday, September 9, 2014

Robin Michel Around the Web

A few comments I’ve recently left on other websites:

1. The Weirdest Eating Patterns of Each U.S. State (Fast Company)
What about salsa in the South? For one, the Lone Star State’s multiplicity of salsas, hot sauces, beans, and toppings is simply amazing!

2. Why I'm Going All-in on Customer Service (Forbes)
Any CEO who doesn't think customer service is part of her job is gravely mistaken. Customer service, whether terrible or terrific, is the easiest and quickest way to lose—or gain—market share.

3. New England Seafood Shacks: 3 to Try (Eat Your World)
That lobster roll looks absolutely delicious! I'll be sure to check out Abbott's the next time I'm in town. Thanks for the mouth-watering write-up!

4. The Best Leaders Are Insatiable Learners (Harvard Business Review)
How right you are! The cliches are indeed true—swim or sink, evolve or die—because they revolve around a stubborn fact: to succeed in business, as in life, requires that you never stop asking questions, but instead remain on your toes, peering around corners.

In my career as an executive in the retail food industry, I've come to appreciate that those who rise to the top don't necessarily have the highest IQs. What defines a leader is ceaseless curiosity (backed, of course, by the passion and proficiency to execute on it).